Prom Dress Returns
We've got easy, no questions asked returns on our formal dresses. If you meet the criteria below you'll have no troubles if your dress isn't right for you.
As long as you let us know within three that you wish to return your dress, and have it shipped within five working days of receiving your dress then you will be eligible for either a full refund, or exchange of equivalent value.
We offer free UK (domestic) returns, but international returns are not covered.
If your item is damaged and you can show it was damaged on arrival then this can be extended in certain cases.
We only accept returns for customized dresses if the dress you receive is damaged or incorrect (e.g wrong color or style). We can only accept returns for custom dresses based on size if the measurements are over an inch out from your provided measurements.
Please get in touch at firstname.lastname@example.org if you have any questions at all, we'd love to help out!
International return shipping costs are not currently covered.
Return address (will be shipped back if your item has been returned outside of our policy terms and no refund will be made, and no prior contact was made to arrange a return):
9 bidston close